Returns & Exchanges

At EcoflowStore, we stand behind the quality of our sustainable products and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All returned items must be in their original packaging and unused condition to qualify for a full refund.

1

Initiate Your Request

Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original eco-friendly packaging, ensuring all manuals, accessories, and the RMA form are included inside the box.

3

Ship the Item

Affix the provided prepaid shipping label to the outside of the package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing